TrainingOver the past 23 years, Straits Knowledge has been teaching KM frameworks, techniques and methodologies, typically in the context of in-house consulting engagements as a form of capability transfer.
From 2008 onwards, we have been making these workshops publicly available along with our published performance support tools, as we see the increasing need for KM practitioners to be able to exercise these methodologies themselves – or even cascade them to colleagues – within their own organisation. Our workshops are highly practical, the content refined through years of actual implementation experience. We also conduct customised in-house programmes for KM teams and KM Champions. |
Our training programmes
Knowledge management strategy workshop
This two-day programme is focused on helping participants to develop a knowledge management strategy, roadmap and framework to support the strategic objectives of their organisation.
It teaches participants how to use the products of a knowledge audit and culture analysis, facilitate a KM strategy workshop with their senior managers to align KM plans with business needs, and develop a practical implementation roadmap containing relevant and useful KM plans and programmes.
The workshop is part of our three-workshop “KM Implementation” series covering three core areas of KM diagnostics, KM strategy development, and taxonomy work. A secure online blog is available to provide coaching and feedback to participants for at least one month after the workshop.
This workshop demonstrates approaches and techniques for strategic KM interventions and participants will find it useful to also take our Knowledge Audit and KM Diagnostics workshop to understand the kind of preparatory work that is necessary for a KM strategy exercise.
Participants who are interested to take both workshops on Knowledge Audit & KM Diagnostics and Knowledge Management Strategy can sign up for the “KM Implementation” combined workshop at a discounted rate.
Learning Objectives
• To appreciate the importance of combining operational, cultural and strategic perspectives in developing a KM strategy and roadmap
• To be able to facilitate a senior management workshop to align business objectives with KM objectives
• To be able to analyse the organisation’s KM capabilities, identify critical enablers, and compose them into a meaningful framework
• To be able to develop recommendations for KM interventions and compile them into a useful and practical knowledge management roadmap
• To understand the function and purpose of a KM Vision statement
• To be able to anticipate and plan for change management issues and communicate effectively for change
• To be able to plan for the appropriate roles and competencies of the KM team
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
It teaches participants how to use the products of a knowledge audit and culture analysis, facilitate a KM strategy workshop with their senior managers to align KM plans with business needs, and develop a practical implementation roadmap containing relevant and useful KM plans and programmes.
The workshop is part of our three-workshop “KM Implementation” series covering three core areas of KM diagnostics, KM strategy development, and taxonomy work. A secure online blog is available to provide coaching and feedback to participants for at least one month after the workshop.
This workshop demonstrates approaches and techniques for strategic KM interventions and participants will find it useful to also take our Knowledge Audit and KM Diagnostics workshop to understand the kind of preparatory work that is necessary for a KM strategy exercise.
Participants who are interested to take both workshops on Knowledge Audit & KM Diagnostics and Knowledge Management Strategy can sign up for the “KM Implementation” combined workshop at a discounted rate.
Learning Objectives
• To appreciate the importance of combining operational, cultural and strategic perspectives in developing a KM strategy and roadmap
• To be able to facilitate a senior management workshop to align business objectives with KM objectives
• To be able to analyse the organisation’s KM capabilities, identify critical enablers, and compose them into a meaningful framework
• To be able to develop recommendations for KM interventions and compile them into a useful and practical knowledge management roadmap
• To understand the function and purpose of a KM Vision statement
• To be able to anticipate and plan for change management issues and communicate effectively for change
• To be able to plan for the appropriate roles and competencies of the KM team
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
knowledge audit & knowledge diagnostics workshop
This two-day programme is focused on helping participants to diagnose the opportunities for knowledge and information management interventions to support the operational work of an organisation.
It teaches participants how to conduct a knowledge audit, develop knowledge maps, and conduct other KM diagnostics on the operational needs and organisational culture, to reach recommendations on possible interventions.
The workshop is part of our three-workshop “KM Implementation” series covering three core areas of KM diagnostics, KM strategy development, and taxonomy work. A secure online blog is available to provide coaching and feedback to participants for at least one month after the workshop.
This workshop demonstrates approaches and techniques for tactical knowledge management interventions only – for strategic KM interventions, participants should also take our KM Strategy workshop to gain the full picture.
Participants who are interested to take both workshops on Knowledge Audit & KM Diagnostics and Knowledge Management Strategy can sign up for the “KM Implementation” combined workshop at a discounted rate.
Learning Objectives
• To understand the different forms of organisational knowledge and their matching strategies
• To be able to plan and conduct a knowledge audit and KM diagnostics exercise, covering both operational needs and cultural factors
• To be able to build and analyse activity-based knowledge maps
• To be able to develop recommendations for Km interventions based on knowledge maps and KM diagnostic exercises
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
It teaches participants how to conduct a knowledge audit, develop knowledge maps, and conduct other KM diagnostics on the operational needs and organisational culture, to reach recommendations on possible interventions.
The workshop is part of our three-workshop “KM Implementation” series covering three core areas of KM diagnostics, KM strategy development, and taxonomy work. A secure online blog is available to provide coaching and feedback to participants for at least one month after the workshop.
This workshop demonstrates approaches and techniques for tactical knowledge management interventions only – for strategic KM interventions, participants should also take our KM Strategy workshop to gain the full picture.
Participants who are interested to take both workshops on Knowledge Audit & KM Diagnostics and Knowledge Management Strategy can sign up for the “KM Implementation” combined workshop at a discounted rate.
Learning Objectives
• To understand the different forms of organisational knowledge and their matching strategies
• To be able to plan and conduct a knowledge audit and KM diagnostics exercise, covering both operational needs and cultural factors
• To be able to build and analyse activity-based knowledge maps
• To be able to develop recommendations for Km interventions based on knowledge maps and KM diagnostic exercises
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
communities of practice & peer collaboration workshop
This three-day programme (2 days in the first month and a follow up day a month later) is focused on helping participants to understand the different forms of collaboration in an organisation, to understand the dynamics of a community of practice (CoP), how collaborative communities are formed, supported and sustained, and to be able to use nine key techniques that can support knowledge sharing within communities.
The workshop is part of our signature training and coaching programme in proven knowledge sharing and transfer techniques, in the three core areas of project management, expertise transfer and peer collaboration. Each workshop has a one-month interval between the second and third days to allow participants to practise what they have learnt, and a secure online blog is available to provide coaching and feedback.
Learning Objectives
• To understand what communities of practice are, and the key dynamics that make them successful or unsuccessful
• To be able to identify opportunities in your organisation for peer collaboration, knowledge sharing and communities
• To understand how to plan a CoP launch and draw up a CoP Charter
• To be able to plan and facilitate an Open Space Technology session
• To be able to apply the principles of Appreciative Inquiry in fostering open sharing in a voluntary community
• To be able to use storytelling as a knowledge sharing and influencing technique
• To be able to collect stories by facilitating anecdote circles
• To know the principles and process of Most Significant Change as an evaluation technique
• To know how to identify better practices through a Positive Deviance exercise
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
The workshop is part of our signature training and coaching programme in proven knowledge sharing and transfer techniques, in the three core areas of project management, expertise transfer and peer collaboration. Each workshop has a one-month interval between the second and third days to allow participants to practise what they have learnt, and a secure online blog is available to provide coaching and feedback.
Learning Objectives
• To understand what communities of practice are, and the key dynamics that make them successful or unsuccessful
• To be able to identify opportunities in your organisation for peer collaboration, knowledge sharing and communities
• To understand how to plan a CoP launch and draw up a CoP Charter
• To be able to plan and facilitate an Open Space Technology session
• To be able to apply the principles of Appreciative Inquiry in fostering open sharing in a voluntary community
• To be able to use storytelling as a knowledge sharing and influencing technique
• To be able to collect stories by facilitating anecdote circles
• To know the principles and process of Most Significant Change as an evaluation technique
• To know how to identify better practices through a Positive Deviance exercise
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
expert knowledge transfer workshop
This three-day programme (2 days in the first month and a follow up day a month later) is focused on helping participants to understand the different forms of expert knowledge in an organisation, to assess risks, priorities and needs around expert knowledge, and have practice in seven key techniques to use in capturing and transferring expertise.
The workshop is part of our signature training and coaching programme in proven knowledge sharing and transfer techniques, in the three core areas of project management, expertise transfer and peer collaboration. Each workshop has a one-month interval between the second and third days to allow participants to practise what they have learnt, and a secure online blog is available to provide coaching and feedback.
Learning Objectives
• To understand what expertise is and how it is acquired
• To know how to identify critical expertise for your organisation, and how to differentiate the types of expertise
• To be able to identify appropriate knowledge transfer strategies for different types of expertise
• To be able to conduct effective interviews
• To be able to use concept mapping as an expertise mapping and capture technique
• To be able to conduct an expertise knowledge audit interview
• To be able to facilitate a Fishbowl discussion to support expertise transfer
• To be able to facilitate a peer assist for problem solving with experts
• To know how to create podcasts and vodcasts
• To be able to facilitate a play of life exercise as an expertise transfer technique
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
The workshop is part of our signature training and coaching programme in proven knowledge sharing and transfer techniques, in the three core areas of project management, expertise transfer and peer collaboration. Each workshop has a one-month interval between the second and third days to allow participants to practise what they have learnt, and a secure online blog is available to provide coaching and feedback.
Learning Objectives
• To understand what expertise is and how it is acquired
• To know how to identify critical expertise for your organisation, and how to differentiate the types of expertise
• To be able to identify appropriate knowledge transfer strategies for different types of expertise
• To be able to conduct effective interviews
• To be able to use concept mapping as an expertise mapping and capture technique
• To be able to conduct an expertise knowledge audit interview
• To be able to facilitate a Fishbowl discussion to support expertise transfer
• To be able to facilitate a peer assist for problem solving with experts
• To know how to create podcasts and vodcasts
• To be able to facilitate a play of life exercise as an expertise transfer technique
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
project learning & knowledge capture workshop
This three-day programme (2 days in the first month and a follow up day a month later) is focused on helping participants to understand the principles for knowledge-enabled project management, to plan KM and learning activities into their projects, and have practice in ten practical techniques to use in projects.
The workshop is part of our signature training and coaching programme in proven knowledge sharing and transfer techniques, in the three core areas of project management, expertise transfer and peer collaboration. Each workshop has a one-month interval between the second and third days to allow participants to practise what they have learnt, and a secure online blog is available to provide coaching and feedback.
Learning Objectives
• To understand how knowledge capture, knowledge transfer and learning activities make project teams more effective
• To be able to identify knowledge and learning opportunities in a project and build them into a project knowledge and learning plan
• To be able to facilitate After Action Reviews, Retrospects, Pre-Mortems, Before Action Reviews
• To be able to apply the principles of Appreciative Inquiry
• To be able to facilitate World Café sessions
• To be able to produce concept maps and rich pictures as a form of knowledge capture
• To be able to analyse stakeholder knowledge and information needs using Value Network Analysis
• To be able to use the knowledge sharing techniques of Peer Assists and Ritual Dissent to improve project planning
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
The workshop is part of our signature training and coaching programme in proven knowledge sharing and transfer techniques, in the three core areas of project management, expertise transfer and peer collaboration. Each workshop has a one-month interval between the second and third days to allow participants to practise what they have learnt, and a secure online blog is available to provide coaching and feedback.
Learning Objectives
• To understand how knowledge capture, knowledge transfer and learning activities make project teams more effective
• To be able to identify knowledge and learning opportunities in a project and build them into a project knowledge and learning plan
• To be able to facilitate After Action Reviews, Retrospects, Pre-Mortems, Before Action Reviews
• To be able to apply the principles of Appreciative Inquiry
• To be able to facilitate World Café sessions
• To be able to produce concept maps and rich pictures as a form of knowledge capture
• To be able to analyse stakeholder knowledge and information needs using Value Network Analysis
• To be able to use the knowledge sharing techniques of Peer Assists and Ritual Dissent to improve project planning
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
Contact us to enquire about this workshop
taxonomy development workshop
This two-day programme is focused on helping participants to develop and implement a taxonomy to support the knowledge management objectives and programmes in their organisation.
It exposes participants to the range of different ways that taxonomies and taxonomy work can be used to support an organisation’s knowledge management objectives, and imparts key design principles for a usable, maintainable and effective taxonomy. The workshop teaches an approach to taxonomy development that takes into account different stakeholder needs to ensure maximum adoption and it stresses the importance of a taxonomy as a living system with an active governance and evaluation process around it.
The workshop is part of our three-workshop “KM Implementation” series covering three core areas of KM diagnostics, KM strategy development, and taxonomy work. A secure online blog is available to provide coaching and feedback to participants for at least one month after the workshop.
Participant who are planning to build enterprise-wide taxonomies may also be interested in our Knowledge Audit and KM Diagnostics workshop, which gathers a lot of the data you would need for taxonomy building.
Learning Objectives:
• To understand the different and sometimes competing factors that need to be considered when developing taxonomies
• To be familiar with the different forms that taxonomies can take
• To be familiar with the different uses and functions for taxonomies in an organisation
• To understand the difference betwee mono-hierarchical and faceted taxonomies
• To be able to conduct a facet analysis for a faceted taxonomy
• To be able to use taxonomy design principles to design simple taxonomies
• To be able to scope and plan a taxonomy project
• To be able to conduct appropriate tests and evaluations at different stages of taxonomy development and deployment
• To understand the difference between master taxonomy structures and how taxonomy elements are deployed to users to aid usability in information access and navigation
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
For our taxonomy workshop we also offer flexible options for inhouse follow up advisory, coaching, and consulting support for clients that wish to apply the workshop learning in the development of their internal taxonomies. Sessions will review work completed, provide feedback and guidance, and discuss next steps. If you wish to avail of this option, please ask for a quotation. For guidance, base rates are:
*If international travel is required for the face to face sessions, booking must be for a minimum of 4 hours; in 2025, the travel component for Europe-Singapore travel will be an additional SGD3,000.
Contact us to enquire about this workshop
It exposes participants to the range of different ways that taxonomies and taxonomy work can be used to support an organisation’s knowledge management objectives, and imparts key design principles for a usable, maintainable and effective taxonomy. The workshop teaches an approach to taxonomy development that takes into account different stakeholder needs to ensure maximum adoption and it stresses the importance of a taxonomy as a living system with an active governance and evaluation process around it.
The workshop is part of our three-workshop “KM Implementation” series covering three core areas of KM diagnostics, KM strategy development, and taxonomy work. A secure online blog is available to provide coaching and feedback to participants for at least one month after the workshop.
Participant who are planning to build enterprise-wide taxonomies may also be interested in our Knowledge Audit and KM Diagnostics workshop, which gathers a lot of the data you would need for taxonomy building.
Learning Objectives:
• To understand the different and sometimes competing factors that need to be considered when developing taxonomies
• To be familiar with the different forms that taxonomies can take
• To be familiar with the different uses and functions for taxonomies in an organisation
• To understand the difference betwee mono-hierarchical and faceted taxonomies
• To be able to conduct a facet analysis for a faceted taxonomy
• To be able to use taxonomy design principles to design simple taxonomies
• To be able to scope and plan a taxonomy project
• To be able to conduct appropriate tests and evaluations at different stages of taxonomy development and deployment
• To understand the difference between master taxonomy structures and how taxonomy elements are deployed to users to aid usability in information access and navigation
Training fees range from S$250 to S$550 per person per day depending on class size and degree of customisation.
For our taxonomy workshop we also offer flexible options for inhouse follow up advisory, coaching, and consulting support for clients that wish to apply the workshop learning in the development of their internal taxonomies. Sessions will review work completed, provide feedback and guidance, and discuss next steps. If you wish to avail of this option, please ask for a quotation. For guidance, base rates are:
- Face to face sessions in Singapore: SGD1,000 per 2 hour session*
- Virtual sessions: SGD875 per 2 hour session
*If international travel is required for the face to face sessions, booking must be for a minimum of 4 hours; in 2025, the travel component for Europe-Singapore travel will be an additional SGD3,000.
Contact us to enquire about this workshop