Straits Knowledge Store

The Knowledge Manager’s Handbook: A step-by-step guide to embedding effective knowledge management in your organization 2nd Edition by Nick Milton and Patrick Lambe


From Nick Milton and Patrick Lambe comes a practical handbook, full of examples and tips, for knowledge managers on all the steps involved in implementing knowledge management in a sustainable and effective way. The second edition is fully updated for the new ISO 30401 standard for knowledge management systems and contains new chapters on working with external standards and frameworks, engaging externally, and the links between KM and digital transformation. The book also contains seven international case studies from Mars, NASA, Petroleum Development Oman, Huawei, an oil and gas multinational, Huawei, the Singapore Youth Olympics, and the Public Works Department Malaysia.

This book will be an essential vade mecum for knowledge managers at different stages of their journeys. The first edition of this book was awarded has won CILIP UK’s prestigious K&IM Information Resources Award (in the print category) for 2019. Advance praise for the book:

Larry Prusak: “Here are two very experienced knowledge practitioners and thinkers to help us get through the difficulties of bringing forth a desperately needed new practice … with clarity, insight, many good examples and good writing.”

Bob Buckman: “This is the most comprehensive book I have ever read on the implementation of KM.”

Nancy Dixon: “I’ve been working in KM for 20 years and I still picked up some new ideas in this book that will make my work easier. This is a book knowledge managers will find themselves returning to again and again.”

Murni Shariff (PETRONAS Malaysia): “A brilliant book with practical and grounded approaches, believable case studies and fabulous tips that made me want to revisit my entire KM programme!”

Mavis Lee (Singapore Army): “If you are new to KM, this will be the book to help you get started quickly and surely. If you are already an experienced knowledge manager, you’ll be surprised how this book can help you check your blind spots and show you how to move forward.”

Published in the UK and the USA by Kogan Page, London and Philadelphia, in 2016. Second edition in 2019.

Price: USD65.00

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