Straits Knowledge Store

KM Approaches, Methods and Tools – A Guidebook


“Very useful. When developing the KM course for the U.S. Army War College I used the Diagnostic, Method, and Organizational Culture cards in the development of scenarios and use cases that were incorporated into the curriculum. Additionally, I relied heavily on the Guidebook when developing actionable KM approaches, methods, and tools while consulting at the Food and Drug Administration, Center for Devices and Radiological Health.”

– Art Schlussel, Schlussel Consulting, USA

This 134-page A4-size book contains detailed guidance on how to apply 24 practical approaches, methods and tools for:

1. sharing knowledge
2. facilitating knowledge transfer
3. capturing knowledge
4. learning activities.

It is intended to support our KM Method Cards but can be used independently of them. The techniques in this book were selected because of their usefulness in supporting three very common areas of work where knowledge transfer, capture and learning are important: