KM Framework & Metrics

Our clients

  • Association of Information and Image Management (USA)
  • Bank Indonesia
  • Bank Negara Malaysia
  • British Council (global)
  • CapitaLand
  • Civil Aviation Authority of Singapore
  • Competition and Consumer Commission of Singapore
  • Defence Science & Technology Agency
  • Department of Transport (Abu Dhabi)
  • DesignSingapore Council
  • Food and Agriculture Organisation (Italy)
  • Health Promotion Board
  • Housing & Development Board
  • Inland Revenue Authority of Singapore
  • Institute of Technical Education
  • IE Singapore
  • International Fund for Agricultural Development (Italy)
  • Islamic Development Bank (Saudi Arabia)
  • Jardine Group (Hong Kong)
  • Keppel Land
  • Maxis (Malaysia)
  • Ministry of Law
  • Ministry of Manpower
  • Ministry of Trade and Industry
  • Monetary Authority of Singapore
  • National Library Board
  • National Science Foundation (USA)
  • Public Service Division
  • Singapore Army
  • Singapore Customs
  • Singapore Exchange Regulation
  • Singapore Sports Council
  • The Revenue Commissioners, Ireland
  • SUT Sakra Pte Ltd
  • Workforce Development Agency
  • Yokogawa Engineering Asia Pte Ltd

A KM Framework identifies the critical interacting components that need to be in place for sustainable KM within any organisation. While we have a generic framework of elements that are usually present for sustainable KM, in any engagement we will help the organisation build their own framework tailored to their needs. The Framework is most useful as a mechanism for self-evaluation in terms of KM capabilities. When completed, each of the components in the Framework has a descriptor that provides measurable indicators that link to KM effectiveness; this is used to inform the KM evaluation and measurement framework.

If a KM Maturity Model is being developed for the organisation, the components in the KM Framework are also used to feed into the KM Maturity Model.