Research

KM Implementation Challenges: Case Studies from Singapore (Sep 2003)

Our clients

  • Asian Institute of Technology Thailand
  • Cigna
  • Civil Aviation Authority of Singapore
  • Cyberwisdom Hong Kong
  • Defence Science & Technologyy Agency
  • Economic Development Board
  • Health Promotion Board
  • Henley Management College
  • Housing & Development Board
  • IE Singapore
  • Informatics
  • Institute of Southeast Asian Studies
  • Jurong Town Corporation
  • Keppel Land
  • Land Transport Authority
  • Majlis Ugama Islam Singapura (MUIS)
  • Maritime Port Authority
  • Ministry of Education
  • Ministry of the Environment
  • Ministry of Information, Communications & the Arts
  • Ministry of Trade & Industry
  • Monetary Authority of Singapore
  • Nanyang Polytechnic
  • Nanyang Technological University
  • National Healthcare Group
  • National Heritage Board
  • National Institute of Education
  • National Library Board
  • National Semiconductor
  • National University of Singapore
  • NETg
  • Ngee Ann Polytechnic
  • Philips Electronics
  • Prison Staff Training School
  • Siemens
  • Singapore Institute of Management
  • Singapore International Foundation
  • Singapore Management University
  • SPRING Singapore
  • Temasek Polytechnic

September saw the publication of our major 2003 research project, 6 Singapore-based case studies on KM implementation challenges.

The case studies are interview-based, but fictional cases that allow us to explore common but often unacknowledge challenges in the Singapore environment. Such challenges include the challenges of IT project management, leadership support and resourcing, presence of clear strategy and objectives, management of change, and organizational culture.

The cases cover different organizational types: SMEs, education sector, civil service, multinationals, and government linked companies. The real innovation in these cases is their presentation: each case is presented as a “decision game” which places the reader into the role of a knowledge manager in the case, and then challenges him or her to assess the health of their KM project as the events unfold.

The cases were unveiled to practising knowledge managers at our KM Forum in September 2003. Comments included: “This is very close to reality” and “This would be ideal training for senior managers on what is involved in a KM project”. The “KM Challenges” case study report is available from Straits Knowledge for S$50 per copy (this report is an electronic document in Adobe Acrobat format).

Download the order form here

Straits Knowledge also facilitates training workshops based on one or more of the KM Challenges case studies (minimum half day). if you would like to enquire about workshops for your organization.

We are also conducting parallel closed tracks on KM implementation challenges for clients who wish to have confidential case studies developed for internal use. if you would like to enquire about commissioning a closed track for your organization.