iKMS Practitioner’s Conference: KM Singapore 2008
KM Singapore 2008 held at Orchard Hotel 9-10 October 2008 was iKMS’ biggest and best conference yet. With Permanent Secretary Chan Yeng Kit as our guest of honour, our inaugural KM Excellence Awards, two international keynotes, 14 practitioner case studies, and a cross-industry panel discussion it was a varied and highly interactive event for almost 180 participants. For full details on the conference organisation see http://www.kmsingapore.com.
This page is the home for conference videos, materials, references and for the next couple of months will be open for further questions and contributions.
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MAIN CONFERENCE PHOTO-GALLERY
The photos from the conference have been uploaded to a shared gallery on Flickr.com and can be accessed here. If you would like to add photos, you can upload them to Flickr.com and add the tag “kmsingapore2008” and they will appear in the gallery.
If you are just looking for photos of the KM Excellence Awards ceremony (they are included in the main KM Singapore gallery as well) use this link.
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Opening Address:
SPEAKER: Mr Chan Yeng Kit, Permanent Secretary, Ministry of Information, Communication and the Arts
Video of Mr Chan’s speech:
The video file can be downloaded by rightclicking here.
The transcript of the speech can be viewed here.
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KM EXCELLENCE AWARDS
VIDEO:
This video is approximately 8 minutes and covers Patrick Lambe’s introduction of the background to the awards.
The video file can be downloaded by right clicking here.
The photos of the award ceremony can be viewed here.
The awards press kit and detailed citations for the award winners can be downloaded here.
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KEYNOTE 1
“Joining up the dots” – Graham Higgins of Cathay Pacific delivers the first keynote address at iKMS’ annual conference KM Singapore 2008, on the topic “Joining up the dots”. How can organisations respect the expertise in functional specialisations and still bridge silos to bring cross-organisation connectivity and awareness?
SPEAKER: Graham Higgins, Manager of Organisational Development and Learning, Cathay Pacific
VIDEO OF KEYNOTE 1:
This video is 40 minutes, comprising 30 minutes of Graham’s presentation plus 10 minutes question and answer.
The video file can be downloaded by right clicking here.
PRESENTATION SLIDES:
Click here to download the presentation slides.
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KEYNOTE 2
“The Lost Art of Thinking” – Tony Sheehan of Ashridge Business School and formerly of Arup delivers the second keynote address at iKMS’ annual conference KM Singapore 2008, on the topic “The Lost Art of Thinking”. Tony takes us through ten steps of significant change in organisational life, leading to a plea for balance and an outline of what we need in terms of connecting tools, networks, corporate values, learning strategies, and time to think.
SPEAKER: Tony Sheehan, Director of Learning Services, Ashridge Business School
VIDEO OF KEYNOTE 2:
This video is 40 minutes, comprising 35 minutes of Tony’s presentation plus 5 minutes question and answer.
The video file can be downloaded by right clicking here.
PRESENTATION SLIDES:
Download presentation slides here.
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CASE STUDY CAFE
The case study cafe consisted of a 3 minute outline presentation of a “case pitch” from each of the case presenters. The session then broke into round table discussions in a knowledge cafe format, with each table discussing the case in depth with the presenter. Each case was discussed in either two or three separate sessions. The cases included the five KM Excellence Award winners. The “case pitch” presentations are captured on the videos below, and the case outlines together with comments on insights and lessons learned from case participants are also provided for download.
CASE STUDY 1: DSTA (Award winner)
SPEAKERS: Ng Kok Chuan and Chinniah Manohara
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 2: URA (Award winner)
SPEAKER: Peter Quek
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 3: NLB: Network of Specialists (Award winner)
SPEAKER: Chow Wun Han
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 4: Yokogawa (Award winner)
SPEAKER: Cor Beetsma
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 5: IE Singapore
SPEAKER: Raja Ramasamy
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 6: SPF: Police Technology Department (Award winner)
SPEAKER: Lau Kian Keong
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 7: CSC
SPEAKER: Gopinathan R
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 8: Defence Health Services (Australia)
SPEAKER: Graham Durant-Law
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 9: NIE
SPEAKER: Pratima Majal
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 10: NLB: Knowledge Champions
SPEAKER: KK Lim
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 11: SAF
SPEAKERS: Neo Kim Hai and Kuldip Singh
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 12: WWF Malaysia
SPEAKER: Brian Lee
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 13: PETRONAS
SPEAKER: Murni Shariff
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY 14: Grant Connexions (Telecoms study)
SPEAKER: Janaky Grant
CASE OUTLINE:
Download the case outline and summary of insights from participants here.
VIDEO:
Download the video file by rightclicking here.
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PANEL DISCUSSION:
The Panel Discussion was chaired by Assoc Professor Abdus Sattar Chaudhry of Nanyang Technological University and explored issues, challenges, strategies and successes for KM implementation across different industries. Panel members included Dr Janaky Grant (KM in the telecoms industry), Cor Beetsma (engineering), Murni Shariff (oil and gas), Graham Higgins (airlines) and LTC Karuna Ramanathan (armed forces).
VIDEO:
This video lasts about 40 minutes including Q&A from the floor.
Download the video file by rightclicking here.
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iKMS Practitioner’s Conference 1 November 2007
Thanks to everyone who participated so actively in KM Singapore 2007. This page is the home for conference materials, references and further questions and contributions. We had hoped to have video available for all the main sessions but unfortunately we experienced technical difficulties with our equipment (it failed!). Many thanks to David Gurteen and Eric Tsui for providing a backup video camera and audio recordings, which helped us cover several more sessions during the day.
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Opening Address:
SPEAKER: Ms Lim Soo Hoon, Chairman NLB and PS, Public service Division Singapore
VIDEO OF SPEECH:
The video file can be downloaded by rightclicking here.
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PRESIDENT’S ADDRESS
TOPIC: Professional Development: Taking KM Seriously in Singapore
SPEAKER: Patrick Lambe, President iKMS
PRESENTATION MATERIALS:
Download slides
VIDEO OF PRESENTATION:
Download the video file by rightclicking here. (Note for PC users, once you have downloaded the file you might have to shorten this filename in order to get it to play on a Windows machine).
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COUNTRY REPORTS
TOPIC: Country reports in KM activities in Hong Kong, Malaysia and Indonesia
SPEAKERS: Les Hales, Eric Tsui, Naguib Chowdhury, Jann Hidajat Tjakraatmadja
PRESENTATION MATERIALS:
Hong Kong country report by Professor Eric Tsui
Malaysia country report by Naguib Chowdhury
Indonesia country report by Professor Jann Hidajat Tjakraatmadja
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KEYNOTE
TOPIC: How to Build Competencies in Knowledge Management
SPEAKER: Ron Young, Knowledge Associates
PRESENTATION MATERIALS:
Download presentation slides here.
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WORKSHOP
TOPIC: A KM Competency Framework for Singapore KM Practitioners
SPEAKER: Awie Foong
PRESENTATION MATERIALS:
Download presentation slides here.
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CASE STUDY CAFE The case study cafe consisted of a 6-8 minute outline presentation from each of the case presenters. The session then broke into round table discussions in a knowledge cafe format, with each table discussing the case in depth with the presenter. Each case was discussed by two separate groups. The case presenters then came back to give a 3 minute summary of the discussions they had had, to the full audience. The outline presentation and the feedback report are captured on the videos below.
TOPIC: Introductory words on how to participate effectively in knowledge cafes
SPEAKER: David Gurteen
VIDEO:
Download the video file by rightclicking here.
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CASE STUDY CAFE: PRESENTATION 1
TOPIC: Implementing wikis at the British Council
SPEAKER: Mark Hamilton
CASE OUTLINE:
Download the 1 page case outline here.
VIDEO:
Download the video by rightclicking here.
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CASE STUDY CAFE: PRESENTATION 2
TOPIC: Building KM capabilities across NUS
SPEAKER: Atreyi Kankanhalli
CASE OUTLINE:
Download the 1 page case outline here.
VIDEO:
Download the video by rightclicking here.
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CASE STUDY CAFE: PRESENTATION 3
TOPIC: Putting the brakes on a KM journey in a Hong Kong manufacturing company
SPEAKER: Eric Tsui
CASE OUTLINE:
Download the 1 page case outline here.
VIDEO:
Download the video by rightclicking here.
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CASE STUDY CAFE: PRESENTATION 4
TOPIC: Revamping the intranet to support knowledge sharing
SPEAKER: Maish Nichani
CASE OUTLINE:
Download the 1 page case outline here.
VIDEO:
Download the video by rightclicking here.
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CASE STUDY CAFE: PRESENTATION 5
TOPIC: DSTA’s KM journey
SPEAKER: Ng Kok Chuan
CASE OUTLINE:
Download the 1 page case outline here.
VIDEO:
Download the video by rightclicking here.
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CASE STUDY CAFE: PRESENTATION 6
TOPIC: Promoting KM through leadership development in the SAF
SPEAKER: Karuna Ramanathan
CASE OUTLINE:
Download the 1 page case outline here.
VIDEO:
Download the video by rightclicking here.
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CASE STUDY CAFE: PRESENTATION 7
TOPIC: Introducing AARs and CoPs in Hong Kong utility company CLP Power
SPEAKER: Nicole Sy
CASE OUTLINE:
Download the 1 page case outline here.
VIDEO: Apologies, the first part of the video is compiled from audio and photos – the second part is live video.
Download the video by rightclicking here.
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CASE STUDY CAFE: PRESENTATION 8
TOPIC: Using KM to teach KM at Temasek Polytechnic
SPEAKER: Noor Faridah A. Rahim
CASE OUTLINE:
Download the 1 page case outline here.
VIDEO:
Download the video by rightclicking here.
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PHOTO GALLERY
The photos from the conference have been uploaded to a shared gallery on Flickr.com and can be accessed here. If you would like to add photos, you can upload them to Flickr.com and add the tag “kmsingapore2007” and they will appear in the gallery.
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YOUR CONTRIBUTIONS, QUESTIONS AND COMMENTS
Feel free to add new comments, contributions, ask questions. Just because you are a participant does not mean you can only ask questions, you can also answer other people’s questions if you have an answer!
iKMS Sharing Session 11 May 2007 - How to Ignite KM in Your Organization
Thanks to all our participants and facilitators for a great session on 11 May. This page will be the location for event materials, video podcasts and further questions and contributions.
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FORMAT OF EVENT
We used a modified World Cafe format: we assigned a topic for discussion to each of four tables, each one hosted by an experienced KM practitioner. The four topics were:
1. Getting Management Buy-in for KM
2. Drawing up a KM Consulting Tender
3. Gathering Technology Requirements for KM
4. Identifying KM Pilot Projects
Participants chose which topic they wanted to join, and discussed it for 45 minutes, making notes as they went. Then after a break for refreshments, we all changed topic and followed through on a second topic. At the end of the afternoon, the hosts of each topic gave a short video presentation (see below).
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PHOTO GALLERY
Plesae visit the photo gallery for this event here.
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VIDEO DEBRIEFINGS FROM TOPIC FACILITATORS - one for each topic
1. Ng Kah King debriefs the topic “Getting Management Buy-in for KM”
2. Daniel Ng debriefs the topic “Drawing up a KM Consulting Tender”
3. Alan Samuel debriefs the topic “Gathering Technology Requirements for KM”
4. Paolina Martin debriefs the topic “Identifying KM Pilot Projects”
WOULD YOU LIKE TO DOWNLOAD THESE AND OTHER KM VIDEOS?
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POSTER SUMMARIES OF TOPIC DISCUSSIONS
1. Getting Management Buy-in for KM
2. Drawing up a KM Consulting Tender
3. Gathering Technology Requirements for KM
4. Identifying KM Pilot Projects
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PREVIOUS iKMS EVENTS
Social Networking Seminar August 2006
Knowledge Sharing Workshop November 2006
iKMS Practitioner’s Conference November 2006
Video of Dialogue with Gary Klein and Dave Snowden on Risk Assessment and KM March 2007
Part 1 – Gary Klein
Part 2 – Dave Snowden
Part 3 – Q&A 1
Part 4 – Q&A 2
Most iKMS events (such as the May 11 event) are free to members. Consider joining today!
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YOUR CONTRIBUTIONS, QUESTIONS AND COMMENTS
Feel free to add new comments, contributions, ask questions. You can also answer other people’s questions if you have an answer!
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iKMS Practitioners’ Conference 10 Nov 2006
Thanks to all of you for your participation in this conference. This page will be the location for conference materials, references and further questions and contributions.
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KEYNOTE: 9.15am – 10.15am
TOPIC: KM and Sustainability in Organisations
SPEAKER: Kim Sbarcea, Chair of Australian KM Standards Committee
PRESENTATION MATERIALS:
KM & Sustainability (10862K)
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TRACK A: 10.30am – 11.15am
TOPIC: Intellectual Property Issues in Asia
SPEAKER: Wong Su Ling, SMU
PRESENTATION MATERIALS:
The U.S. and Copyright in Asia: An Asian Perspective (619K)
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TRACK A: 11.15am – 12.00pm
TOPIC: Knowledge Recovery After a Major Disaster
SPEAKER: Nor Ainah, Colin Ng & Partners
PRESENTATION MATERIALS:
Recovering Lost Knowledge: Post-Tsunami Knowledge Reconstruction in Aceh (10085K)
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TRACK A: 12.00pm – 12.45pm
TOPIC: Developing Policies to Support KM
SPEAKER: Marita Keenan, Alchemy Knowledge Solutions
PRESENTATION MATERIALS:
Integrated Knowledge & Information Policy Framework (205K)
ADDITIONAL MATERIALS:
Marita’s delivery notes
Marita Keenan and Patrick Lambe Information and Records Management Policy Guidelines
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TRACK B: 10.30am – 11.15am
TOPIC: SPF Police Technology Department KM Case Study
SPEAKER: Alan Samuel, Singapore Police Force
PRESENTATION MATERIALS:
SPF Police Technology Department KM Story (10743K)
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TRACK B: 11.15am – 12.00pm
TOPIC: KM in the Australian Defence Force
SPEAKER: Graham Durant-Law, Holistech Pty Ltd
PRESENTATION MATERIALS:
Corporate Amnesia, Discipline, and Knowledge Management (664K)
ADDITIONAL MATERIALS:
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TRACK B: 12.00pm – 12.45pm
TOPIC: Evaluating the Impact of KM
SPEAKER: Mark Schenk, actKM Forum
PRESENTATION MATERIALS:
Evaluating the Impact of KM: The Power of Narrative Techniques (893K)
ADDITIONAL MATERIALS:
- Rick Davies, Jess Dart – The ‘Most Significant Change’ Technique: A Guide To Its Use
- About Anecdote – Anecdote
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PHOTO GALLERY
http://www.flickr.com/photos/tags/kmsingapore2006/
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YOUR CONTRIBUTIONS, QUESTIONS AND COMMENTS
Feel free to add new comments, contributions, ask questions. Just because you are a participant does not mean you can only ask questions, you can also answer other people’s questions if you have an answer!
iKMS Workshop “Practical Techniques for Knowledge Sharing” 9 Nov 2006
Thanks to all of you for your registration for and participation in this workshop. This page will be the location for workshop materials, references and further questions and contributions.
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PRESENTATION MATERIALS
Practical Techniques for Knowledge Sharing (956K)
Note: This workbook has been prepared for you so you don’t have to print a copy.
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ADDITIONAL MATERIALS
- Cognitive Edge ‘Anecdote Circles’
- E-book guide to using anecdote circles from Anecdote Ultimate Guide to Anecdote Circles (some other good resources at their website)
- Free download of concept mapping software at http://cmap.ihmc.us/
- Shanta Rhose A simple guide to Checkland’s rich pictures ‘Rich Pictures’
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KEY BOOKS TO READ
- Beth Crandall, Gary Klein, Robert Hoffman Working Minds: A Practitioner’s Guide to Cognitive Task Analysis (ch 4 has a good introduction to the use of concept mapping)
- Juanita Brown, David Isaacs, World Cafe Community, Margaret J. Wheatley The World Cafe: Shaping Our Futures Through Conversations That Matter
- R. Brian Stanfield The Art of Focused Conversation (includes ORID technique)
- Carlos A. Raimundo Relationship Capital (includes Play of Life technique)
- Chris Collison and Geoff Parcell Learning to Fly: Practical Knowledge Management From Leading and Learning Organizations (very good on AARs, Peer Assists and Retrospects)
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YOUR CONTRIBUTIONS, QUESTIONS AND COMMENTS
Feel free to add new comments, contributions, ask questions. Just because you are a participant does not mean you can only ask questions, you can also answer other people’s questions if you have an answer!
Alchemy Workshop Perth Oct 2006
Thanks to all of you for your registration for and participation in this seminar. This page will be the location for seminar materials, references and further questions and contributions.
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PRESENTATION MATERIALS
1. Workshop slides note: 3.9MB
2. The OzWater Management Decision Game note: please do not edit or change, retain Straits Knowledge attribution whenever you use it
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ADDITIONAL MATERIALS
Patrick Lambe ‘Why KM is Hard to Do’
Maish Nichani ‘Taming your target content’
Patrick Lambe ‘Building Information Neighbourhoods’
Cognitive Edge ‘Anecdote Circles’
Cognitive Edge ‘Archetype Creation’
Valdis Krebs social network analysis case studies at www.orgnet.com
Free download of concept mapping software at http://cmap.ihmc.us/
E-book guide to using anecdote circles from Anecdote Ultimate Guide to Anecdote Circles (some other good resources at their website)
Patrick Lambe An introduction to decision games
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KEY BOOKS TO READ
Patrick Lambe Organizing Knowledge: Taxonomies Knowledge and Organization Effectiveness (comprehensive introduction to knowledge organization, taxonomy development and implementation issues)
Andrew Parker and Rob Cross The Hidden Power of Social Networks (practical guide to the use of social network analysis in organizations)
Mike Kuniavsky Observing the User Experience (techniques for understanding user needs in real world contexts)
Elizabeth Orna Information Strategy in Practice (good introduction to information mapping)
Beth Crandall, Gary Klein, Robert Hoffman Working Minds: A Practitioner’s Guide to Cognitive Task Analysis (ch 4 has a good introduction to the use of concept mapping)
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YOUR CONTRIBUTIONS, QUESTIONS AND COMMENTS
Feel free to add new comments, contributions, ask questions. Just because you are a participant does not mean you can only ask questions, you can also answer other people’s questions if you have an answer!
iKMS Social Networks Seminar 15 August 2006
Thanks to all of you for your participation in this seminar. This page will be the location for seminar materials, references and further questions and contributions.
18 August update: NEW: Full Photo Gallery included!.
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PRESENTATION MATERIALS
1. Patrick Lambe: Key themes in leveraging social networks for KM
2. Goh Soon Hoe: Building learning and sharing communities at National Junior College
3. Narita Seah: Designing physical environments for social networking – reviewing which slides can be shared
4. Patrick Lambe: Introduction to Social Network Analysis
5. Maish Nichani: Introduction to social software
6. Kan Siew Ning: World Cafe
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ADDITIONAL MATERIALS
Knowledge profiling questionaire and exercise to apply SNA to potential communities of practice
Summary of Participant Feedback
Participant email contact list
“Future Archaeology” from http://www.ahajokes.com/crt029.html courtesy of Siew Ning
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KEY BOOKS TO READ - one for each topic
(some of the presentation slide sets above give additional links and readings)
DUNBAR NUMBER – Grooming, Gossip, and the Evolution of Language by Robin Dunbar
KNOWLEDGE SHARING – Common Knowledge: How Companies Thrive by Sharing What They Know by Nancy M. Dixon
OFFICE DESIGN – Offices at Work: Uncommon Workspace Strategies that Add Value and Improve Performance by Franklin Becker, Tom Kelley
SOCIAL NETWORK ANALYSIS – The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations by Robert L. Cross, Andrew Parker
KNOWLEDGE PROFILES – The Tipping Point: How Little Things Can Make a Big Difference by Malcolm Gladwell
THE LONG TAIL – The Long Tail: Why the Future of Business Is Selling Less of More by Chris Anderson
The World Cafe: Shaping Our Futures Through Conversations That Matter by Juanita Brown, David Isaacs, World Cafe Community, Margaret J. Wheatley
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WORLD CAFE POSTERS- transcriptions coming soon!
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PHOTO GALLERY- sneak previews here… visit the full Gallery!
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VIDEO
Unfortunately our microphone failed, so while the video looks good, the sound is mainly inaudible. We might put together a short clip of scenes from the day, and if we do, we’ll post it here.
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YOUR CONTRIBUTIONS, QUESTIONS AND COMMENTS
A few of you posted questions on index cards, which we’ll place here and attempt to answer. Feel free to add new comments, contributions, ask questions. Just because you are a participant does not mean you can only ask questions, you can also answer other people’s questions if you have an answer!
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2 Contributions
Getting Management Buy-in For KM #2
This is a continuation page for the story collection phase of this project. You can find full details of this project on the main project page.
Please add here your experiences of trying (and succeeding or failing) in getting management buy-in for a KM project, whether at senior level or at middle and operational level, using the contribution box below. All participants will receive the results of the research, which should be a range of practical approaches to use in getting management buy-in.
Many thanks!
7 Contributions
Getting Management Buy-in For KM
The objective of this collaborative research project is to discover a variety of strategies for getting management buy-in for knowledge management initiatives. It covers both senior and middle management levels.
In the first phase of this project, we are gathering examples from the practical experience of knowledge management practitioners, where buy-in has been sought, whether or not the attempt was successful. Some early contributions from the ACT-KM Forum are listed below, and you are invited to make your own contribution here.
In the second phase, we will be working with the material gathered and KM practitioners in a number of locations (Singapore, Australia, maybe more) to identify issues, themes and potential approaches. We’ll be using techniques developed by the Cognitive Edge (formerly Cynefin) network.
The results and a write-up of the methodology will be made available to participants and the ACT-KM community. (For an example of an earlier research project about online community culture, see this article).
PLEASE REVIEW THE EXAMPLES BELOW AND ADD A CONTRIBUTION FROM YOUR EXPERIENCE.
You can anonymise the details or refer to an incident “in an organisation you know”. The main thing we want is a description of the incident itself and its consequences, good, bad or interesting. While you might feel like reflecting more generally on what happened or might have happened, we are more interested in the actual story of what happened than getting advice at this stage on how to approach managers for support. The following prompt questions may help:
- Give an example of a time when you needed support from managers for a KM initiative, and either succeeded or failed in getting it
- How have you tried to enlist support for a specific KM initiative? What happened?
- Describe a time when you met challenges from managers while trying to implement a KM initiative. How did you address these challenges? What was the outcome?
- What support or lack of support do you get from managers in your organisation right now in relation to KM? Give an example.
Due to the number of contributions on this page, we have now opened up a supplementary page here.
Many thanks for your participation!
34 Contributions
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