Consultancy

KM Maturity Model

Our clients

  • Association of Information and Image Management (USA)
  • Bank Indonesia
  • Bank Negara Malaysia
  • British Council (global)
  • CapitaLand
  • Civil Aviation Authority of Singapore
  • Competition Commission of Singapore
  • Defence Science & Technology Agency
  • Department of Transport (Abu Dhabi)
  • Food and Agriculture Organisation (Italy)
  • Health Promotion Board
  • Housing & Development Board
  • Inland Revenue Authority of Singapore
  • Institute of Technical Education
  • IE Singapore
  • International Fund for Agricultural Development (Italy)
  • Islamic Development Bank (Saudi Arabia)
  • Jardine Group (Hong Kong)
  • Keppel Land
  • Maxis (Malaysia)
  • Ministry of Law
  • Ministry of Manpower
  • Ministry of Trade and Industry
  • National Library Board
  • National Science Foundation (USA)
  • PETRONAS
  • Public Service Division
  • Singapore Army
  • Singapore Customs
  • Singapore Sports Council
  • SUT Sakra Pte Ltd
  • Workforce Development Agency
  • Yokogawa Engineering Asia Pte Ltd

A KM Maturity Model helps an organisation assess its relative progress in KM implementation at a more detailed level than a KM Framework does. The main difference between a KM Framework and a KM Maturity Model is that the Framework simply sets out a desirable set of standards for the components that need to be in play for KM to be successful. The maturity model deepens this by describing identifiable stages on the way to KM maturity and it widens the perspective by bringing good practice KM activities and processes into consideration as well.

The maturity levels we use follow the standard Capability Maturity Model originally developed by the Software Engineering Institute for the US Air Force in 1989:

  1. Initial beginnings
  2. Repeatable efforts in some quarters
  3. Defined and scoped
  4. Managed in a systematic way
  5. Optimized for learning, feedback and improvements

When we work with clients, the elements of their KM Maturity Model will come from three major sources:

  1. The components required for KM (The KM Framework)
  2. Factors that affect KM sustainability (Straits Knowledge KM Sustainability Framework)
  3. KM activities, processes and enablers (drawn from Australian Standard 5037-2005 – Knowledge Management)

We work with our client organizations to compile the relevant sets of KM Maturity Model elements for that organization, create measurable descriptors for each each element, and identify appropriate evidence items for each element at each maturity level. We also help our clients work through the audit methodology.

The KM Maturity Model builds on a KM Framework and should also be used to guide the KM Roadmap.