Consultancy

KM Framework & Metrics

Our clients

  • Bank Negara Malaysia
  • British Council
  • Civil Aviation Authority of Singapore
  • Defence Science & Technology Agency
  • Housing & Development Board
  • Inland Revenue Authority of Singapore
  • Institute of Technical Education
  • Jardine Group (Hong Kong)
  • Maxis (Malaysia)
  • Ministry of Law
  • Ministry of Manpower
  • National Library Board
  • Public Service Division
  • Singapore Customs
  • Singapore Sports Council
  • SUT Sakra Pte Ltd
  • Yokogawa Engineering Asia Pte Ltd

A KM Framework identifies the critical interacting components that need to be in place for sustainable KM within any organisation. While we have a generic framework of elements that are usually present for sustainable KM, in any engagement we will help the organisation build their own framework tailored to their needs. The Framework is most useful as a mechanism for self-evaluation in terms of KM capabilities. When completed, each of the components in the Framework has a descriptor that provides measurable indicators that link to KM effectiveness; this is used to inform the KM evaluation and measurement framework.

If a KM Maturity Model is being developed for the organisation, the components in the KM Framework are also used to feed into the KM Maturity Model.